Troubleshooting
General Troubleshooting
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You will receive a welcome email from us when the account has been set up. Follow the link and you’ll be taken to a page where you can choose your password for the first time, then you’ll be able to login in. You can find a link to log in with our menu bar.
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To reset your password, go to the login page and look for ‘lost your password?’. Click the link and enter the email address associated with your account. You’ll then receive an email containing a link to reset your password.
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At this time, we do not allow users to change their email address. If you no longer have access to the email that is associated with your Learn It Online account, please contact us.
Troubleshooting For Learners
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No, our courses are set up to issue a certificate of completion when the whole course (all of the modules) register as complete on our system.
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When you’ve completed the whole course your certificate will appear in your dashboard.
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If you don’t download your certificate prior to your subscription expiring you won’t be able to access it again. If you’re accessing the platform through your organisations subscription, they should let you know when you need to complete the course by. If you’re on an independent subscription, you will receive an email reminder from Learn It Online 30 days before your subscription expires.
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This can vary from course to course but generally yes, if you don’t achieve the passmark you will usually be presented with an option to reset your results and retake the quiz. For course specific information please visit the course page and look in the ‘assessment information’ tab.
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This can vary form course to course but generally the assessment is placed within the course content at the end. For course specific information please go to the course page and look under the ‘assessment information’ tab.
Troubleshooting for Group Leaders
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Providing you have seats available to use you are able to add more users. If you need to purchase more seats please contact us. Whilst logged in, go to the group management tab and choose the course you wish to add more users to. Just above the table of users you’ll see a dropdown labelled ‘users’.
Next, choose to either upload a single user or bulk add & invite users if you have several to add. Leave the password field empty so they can choose a password when they login for the first time.
If you have more than 10 users to add it may be quicker to upload the users via an CSV file. From the same ‘users’ dropdown, select ‘upload users’.
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As a group leader, you can export a report about your whole group. It will show every learners name, email, the percentage of the course that they have completed, the date they completed the course, the date they enrolled, the course name and the group name.
Click on the ‘Group management’ tab in the menu and select your group from the group dropdown. Next in the ‘enrolled users table’, on the right click on the ‘report’ box and select ‘course’.
Next, select the group and course from the drop downs. You’ll see all the learners that are enrolled appear in the table below. You can then export the data in either CSV or Excel format.
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Click on ‘group management’ in the menu. From the group dropdown select your group. Just above the table you’ll see a search bar where you can search for a learner by typing their name or email.
When you’ve found the learner, under the status column, click on their status (this may be ‘not started’ or ‘in progress’).
You’ll then be taken to a page that displays all the courses and modules the learner has access to, and will be able to see what percentage of the course and modules they’ve completed.